Shipping carriers

We ship Fed-Ex to all destinations in the continental United States. We are unable to ship USPS (United States Parcel Service or US Mail ) at this time – we cannot ship to PO Boxes. Due to the continual rise in shipping charges, we are no longer shipping outside of the United States.
Orders generally ship the same day or the next day from Dallas, TX.

**NOTE: Please keep in mind that transit times are estimated and during higher volume shipping times of year (ie: Christmas) there often can be delays, please plan accordingly.

Shipping charges

Alaska and Hawaii – Due to high shipping costs to these areas we cannot offer free shipping, Fed-Ex shipping is available to Alaska and HI ; please email us at [email protected] for a quote.

  • Purchase Price: $0 – $50.00 Shipping Cost $15.00
  • Purchase Price: $50.01 – $75.00 Shipping Cost $7.50
  • Free shipping on orders $75.01 or more.


Additional shipping costs

2nd Day Air available. Call us directly to place your expedited order 877-346-3482.

Damaged merchandise

Please inspect all packages promptly. Any damage must be reported within five (5) days. If an item is damaged during shipment save all packing materials, DO NOT refuse the package and contact us immediately at [email protected].

 

Return Policy

Returns

We accept returns within 1 year of purchase with authorization from Identity Games USA LLC.
If you have a problem with your game and would like more information on returns please contact us at:

Identity Games
1118 First St, 2nd Floor
Snohomish, WA 98290
877 346 3482
[email protected]


Identity Games Warranty

Identity Games International USA believes very strongly in product testing and manufacturing industry compliance; we meet or exceed all COC-Certificate of Compliance and CPSIA regulatory guidelines. Defects are quite rare; however, especially with our hand assembled products we take all concerns and issues into consideration.

Identity Games International USA products carry a 1 year full warranty from manufacturer’s defect. If you have any problem with your product within 1 year of receipt, we will replace with same (or like product if your version is no longer available). Please contact us at [email protected] with any concerns.

  • If possible provide images and receipt. You will be contacted by one of our customer service representatives. Please do not send any product back without prior written authorization.